Frequently Asked Questions

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Shipping/Order Tracking

Which carriers partner with Circulon.com?

We partner with USPS and UPS. Partnering with USPS means that we can ship to your PO Box and APO. On UPS we can provide ground service up to next day air anywhere where within the United States.

International shipping?

At the present time we cannot ship items outside the United States. We are currently looking into ways to provide for this service.

Do you ship to PO Boxes?

Yes we can. The shipment will have to ship through the United States postal service.

If I return an item, will I get reimbursed for shipping?

No.

How do I track an order?

There are two ways to track your order
#1. Once your order has shipped you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to either UPS or USPS. Click on this link and you will be able to track your order.
#2. If you have signed up on PotsandPans.com and created an account, then you will be able to go on PotsandPans.com, look up your order history and there will be a link to UPS or USPS on your order.

Order Questions

Can I cancel my order?

We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note, this may be soon after the order has been placed. To cancel, please call customer service as soon as possible at (800)-326-3933. Our hours of operation are 7:00 am - 5:00 pm PST, Monday through Friday.

Can I cancel one item off of my order?

Yes you can, provided the order has not yet shipped. Please remember we strive to get your order out of our warehouse within 12-24 hours.

What if I receive the wrong item?

Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.

What if I receive a damaged item?

Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.

How can I pay for my purchase?

Currently we only take the following credit cards: American Express, Master Card and Visa.

Reviews

Who writes the reviews?

The reviews and comments are written by you the consumer. We do not write our own reviews.

How can I write a review?

On the item page under the name of the product, you will see the number of stars that product currently has. Click on “write a review.” Your review may not be displayed for a day or two because we read each review to make sure it is specific to the correct product and the verbiage is suitable for all readers.