Support

Support

At Anolon we’re committed to your satisfaction. From your Anolon account and order tracking to product registration, use and care, warranty information and more, we are here with information, resources and direct assistance to support your selection. Browse our Support section and extensive FAQ, or submit a question, comment or review. We’d love to hear from you.

Contact Us

For immediate needs please use Live Chat Support

You may contact us by telephone Monday through Friday, 7am to 5pm PT (Pacific Time) excluding holidays.

(800) 388-3872

You also may reach us by mail.

Anolon

Consumer Relations

2001 Meyer Way

Fairfield, CA 94533

Customer Service Phone Number

Monday through Friday, 7am to 5pm PT

(800) 388-3872
Shipping & Tracking

Which carriers partner with Anolon.com?

We partner with USPS and UPS. Partnering with USPS means that we can ship to your PO Box and APO. On UPS we can provide ground service up to next day air anywhere where within the United States.

International shipping?

At the present time we cannot ship items outside the United States. We are currently looking into ways to provide for this service.

Do you ship to PO Boxes?

Yes we can. The shipment will have to ship through the United States postal service.

If I return an item, will I get reimbursed for shipping?

No.

How do I track an order?

There are two ways to track your order.

  1. Once your order has shipped you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to either UPS or USPS. Click on this link and you will be able to track your order.
  2. If you have signed up on Anolon.com and created an account, then you will be able to go on Anolon.com, look up your order history and there will be a link to UPS or USPS on your order.
Orders

Can I cancel my order?

We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note, this may be soon after the order has been placed. To cancel, please call customer service as soon as possible at (800) 388-3872. Our hours of operation are 7:00 am - 5:00 pm PST, Monday through Friday.

Can I cancel one item off of my order?

Yes you can, provided the order has not yet shipped. Please remember we strive to get your order out of our warehouse within 12-24 hours.

What if I receive the wrong item?

Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.

What if I receive a damaged item?

Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.

How can I pay for my purchase?

Currently we only take the following credit cards: American Express, Master Card and Visa.

Reviews

Who writes the reviews?

The reviews and comments are written by you the consumer. We do not write our own reviews.

How can I write a review?

On the item page under the name of the product, you will see the number of stars that product currently has. Click on “write a review.” Your review may not be displayed for a day or two because we read each review to make sure it is specific to the correct product and the verbiage is suitable for all readers.

Other FAQs
What will void my Warranty?

Misuse that will void the cookware warranty are, but no limited to, overheating, over or broil use, sharp metal utensil or appliance use on nonstick cookware surfaces, and using over cleaner.

Can I order replacement parts for my cookware?

Yes! Browse the different types of Replacement Lids and place an order online through Anolon.com our online cookware store. If you need personal assistance feel free to call (800) 388-3872.

Can I use your cookware with high heat?

The use of high heat when cooking is not recommended with most brands and lines of our cookware because our cookware conducts heat extremely well at lower temperatures.

Why could my nonstick pan be sticking?

Nonstick coating can stop releasing food and begin sticking for the following reasons, including use of high hear and use of cooking sprays. High heat is not recommended for our non-stick cookware.